Our goal is to make sure you are happy with your Heavens Gate Audio Audio product.
Even the very first product we made in 1994 came with a full money back guarantee that made sure if you weren’t happy, neither would we be; so please return it. This was “back in the day” before the internet and before other companies in our industry even thought about this. We’ve been true to this promise ever since.
To accomplish this, we offer customers in Europe the opportunity to purchase directly from Heavens Gate Audio. Our direct to customer program allows us to extend a full 30 day in-home trial period to every direct Heavens Gate Audio customer who purchases an product. This same offer is also available from most of our dealers and distributors.
In simple terms, you have a full 30 days from the day you receive your product to try it in your system. If, at the end of the 30 day period, you are not completely happy with the purchase, you may return the product to us for a full refund of what you paid not including the shipping charges.
It is that simple and we’re pretty lenient on the details. Bottom line, take it home and try it. We want you to be happy. There’s no gimmick here, just an honest, open approach to building a loyal Heavens Gate Audio customer base as we’ve done for over 15 years.